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Customer Support Flow

Developer Official v1.0.0

Triage support tickets, classify intent, and draft responses with tone adaptation.

by skrptiq

support triage customer-service
workflow Updated 9 March 2026 6 nodes

Get this skrpt

git clone https://github.com/skrpts/customer-support-flow
Open in skrptiq

What's included

1 workflow 2 skills 2 prompts 1 source
workflow (1)

Customer Support Flow

Classifies customer intent and drafts an appropriate response

skills (2)

Intent Classification

Analyses text input and classifies it into intent categories

Response Drafting

Generates empathetic, on-brand responses to customer enquiries

prompts (2)

Classify Intent

Core prompt for classifying customer message intent

Customer Response Draft

Task prompt for drafting professional customer support responses

source (1)

Customer Tone Guide

Reference to the company's customer communication tone and style guidelines

Version history

v1.0.0 latest 9 March 2026

Initial release.